Principles of Total Quality, Third Edition
Vincent K. Omachonu, Joel E. Ross
In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors. This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations. The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment.
年:
2004
版本:
3
出版商:
CRC Press
語言:
english
頁數:
518
ISBN 10:
1574443267
文件:
PDF, 4.68 MB
IPFS:
,
english, 2004
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